Política de envío

What locations do you ship to?

Take advantage of My Meal Guru Kitchen Store's exclusive offer for free shipping on all orders to the United States and Canada. Normally, we provide free shipping on all orders, so don’t miss this chance to shop at no extra cost! We also ship to almost every country worldwide. Please note that delivery times may vary depending on your location.

Shop now and enjoy our free shipping promotion while it lasts!

Order Processing and Shipping Information:

We strive to process and ship all orders as quickly as possible using our domestic and international warehouses. Orders are typically handled and processed within 1-3 business days (Monday through Friday). Orders placed on weekends or holidays will be processed on the next business day. Delivery time generally ranges from 10-20 business days, though you may receive your items sooner depending on your location.

Please allow extra time for delivery during busy seasons, as postal delays can occur. Factors such as distance, customs, and natural events may also impact delivery times.

Each order includes tracking information and is fully insured. If your package does not arrive, you are eligible for a refund or replacement. For any issues or assistance, please contact us at info@mymealguru.com.

Tracking Information:

Tracking numbers will be provided as soon as your order is shipped. Please be aware that additional delays may occur due to factors beyond our control, such as postal delays or customs inspections. We appreciate your patience and understanding.

Insured Shipping and Handling:

Every order is shipped with insurance to protect against lost packages. If your order is held at customs, lost in transit, or returned to us for any reason, rest assured we’ve got you covered. While we cannot control postal service delays once your package leaves our warehouse, we will take action to resolve the issue.

In such cases, we will send a replacement package with priority shipping and full tracking, if possible. For more details on when refunds or returns may apply, please refer to our refund and return policy.

Are there any hidden customs fees or import taxes?

For Canadian orders, you may be subject to customs duties and taxes. These charges are determined by the Canadian government and are the responsibility of the customer. We are not able to estimate these fees.

All prices on our website are displayed in USD, with taxes covered on our end. However, depending on your location and local regulations, you may be responsible for any duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees are determined by your local customs office and may be charged when your order arrives.

Please consult your local customs office for details on potential charges and import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not liable for any delays caused by customs procedures in your country.

For further information on charges, please contact your local customs office.

Returns and Exchanges:

If you are not satisfied with your purchase, please refer to our Return Policy for information on returns and exchanges. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

If you have any questions about your order or our shipping policies, please contact our customer service team at info@mymealguru.com.